Store Policies

Return Policy

30 Day Money-Back Gaurantee

* Accessory Depot offers a 30 day money-back guarantee on all purchases from the sales date on the sales record. The 30 day money-back guarantee gives the customer the option to return purchased merchandise, whether used or new*, for a full refund of the purchase price (which excludes shipping)***.

* The only exception to this policy is Marine Electronic and accessories: *All Marine Electronics and accessories have a 30 Day Money Back Guarantee, but they may only be returned if they are brand new. Please note a 10-20% restocking fee may apply if the box or any items in the box are damaged.

Unless the item is received defective or there is a mistake on the part of Accessory Depot, which will be determined by customer service, the return shipping expense is to be paid for by the buyer and the original shipping cost cannot be refunded. 

Return/Exchange Protocol

In the event that it is determined by customer service that Accessory Depot has made a mistake, the product is determined by customer service to be defective, or the customer would like to return or exchange merchandise, Accessory Depot will take the following actions:

1. The customer received the wrong item: a replacement item will be sent out within 24 hours of the approved claim in so far as the person still would like to receive a replacement
2. The merchandise received is defective: a replacement item will be sent out within 24 hours of the approved claim in so far as the person still would like to receive a replacement
3. The customer would like to exchange the item for a different product: Upon receipt of the returned product, the new product will be sent.
4. The customer would like to return the merchandise (within 30 Days): A refund will be credited within 24-48 hours of receiving the returned product.

Warranty Claims

Each product is fully guaranteed by the manufacturer (unless specifically stated otherwise). The complete manufacturer's warranty is included with the product. The manufacturer's warranty covers repair or replacement of defective parts, subject to the conditions set forth.  In order to take advantage of the manufacturer's warranty, the customer must contact the manufacturer in order to address the problem.  If the manufacturer is not able to fix or resolve the problem, Accessory Depot will accommodate the customer accordingly, in so far as the customer has furnished us with proof of contact with the manufacturer regarding the issue at hand; therefore, Accessory Depot will honor any manufacturer's warranties under the condition that the manufacturer is not willing or able to address the issue.  For information on the manufacturer's warranties, please visit their website for the most detailed information. 

Items Lost in the Mail

For USA shipments, if the item still have not arrived after 10 business days ,we will assume it is lost in the mail.  For international shipments, it is our policy to not take action until 20 business days after the item has been shipped.  We have learned that it often takes an extended amount of time to transit merchandise to certain international locations.  If the merchandise was shipped to a confirmed address in Paypal at the time of the payment, it is covered under our insurance policy, therefore, we will be more than willing to do one of the following: 1. Refund your money to the original payment source; 2. Send a replacement product.  If the merchandise was sent to an unconfirmed Paypal address at the time of the payment, it is not covered under our insurance policy, therefore, we cannot be liable to compensate you for the lost merchandise.

Insurance Policy

For both domestic and international confirmed addresses (not applicable to Accessorydepot.net customers): Any merchandise that is shipped within those parameters are covered by our policy.  If your product does not arrive within the time frame already established (USA 10 business days; International 20 business days), we will either refund your money or send you a replacement product.  We cannot be held liable for lost merchandise that was shipped to an unconfirmed Paypal address.

**All exchanges or returned merchandise must be in original factory condition. This includes all packaging materials, inserts, manuals, warranty cards (not filled out), and accessories. Please do not tape or write anything on the item or retail packaging. Accessory Depot reserves the right to refuse any such returns.

***It is important to note that when returning merchandise to us, it should be sent back containing all the items that were originally packaged with the item (including item instructions, poly-bag, box, packaging, etc.).  Failure to include all the original components could result in a 20% restocking fee.

Site Security

This site is owned and operated by C & M iSales, LLC. Your privacy on the Internet is of the utmost importance to us. At C & M iSales, LLC, we want to make your experience online satisfying and safe. Because we gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information.

INFORMATION C & M iSales, LLCGATHERS AND TRACKS
C & M iSales, LLC gathers two types of information about users:

• Information that users provide through optional, voluntary submissions. These are voluntary submissions to receive our electronic newsletters, to participate in our message boards or forums, and from participation in polls and surveys.
• Information C & M iSales, LLC gathers through aggregated tracking information derived mainly by tallying page views throughout our sites. This information allows us to better tailor our content to readers' needs and to help our advertisers and sponsors better understand the demographics of our audience.  Under no circumstances does C & M iSales, LLC divulge any information about an individual user to a third party.

C & M iSales, LLC Gathers User Information In The Following Processes:

Optional Voluntary Information
We offer the following free services, which require some type of voluntary submission of personal information by users:

• Electronic newsletters policy : We will offer a free electronic newsletter to users who opt-in to our email program. C & M iSales, LLC gathers the email addresses of users who voluntarily subscribe. Users may remove themselves from this mailing list by following the directions at the bottom of each email newsletter. We do not share, sell or lend our customer's email addresses.
• Message boards/forums policy: Users of the site's blog must register separately for this service (free of charge) in order to post messages, although they needn't register to visit the site. During registration the user is required to supply a username, password, and email address.
• Surveys: C & M iSales, LLC may occasionally conduct user surveys to better target our content to our audience. We never share any of this information about specific individuals with any third party.

Usage Tracking:
C & M iSales, LLC tracks user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. C & M iSales, LLC will break down overall usage statistics according to a user's domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user's browser).

C & M iSales, LLC sometimes tracks and catalogs the search terms that users enter in our Search function, but this tracking is never associated with individual users. We use tracking information to determine which areas of our sites users like and don't like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.

C & M iSales, LLC tracks user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. C & M iSales, LLC does break down overall usage statistics according to a user's domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user's browser).

C & M iSales, LLC sometimes tracks and catalogs the search terms that users enter in our Search function, but this tracking is never associated with individual users. We use tracking information to determine which areas of our sites users like and don't like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.

Cookies:
We may place a text file called a "cookie" in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. C & M iSales, LLC uses cookies to track user traffic patterns (as described above). Our advertising system delivers a one-time cookie to better track ad impressions and click rates.

You can refuse cookies by turning them off in your browser. If you've set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site. However, you do need cookies to participate actively in our blog, polling and surveys. Privacy Policy Use.

Information Usage:
C & M iSales, LLC uses any information voluntarily given by our users to enhance their experience in our network of sites, whether to provide interactive or personalized elements on the sites or to better prepare future content based on the interests of our users.

As stated above, we use information that users voluntarily provide in order to send out electronic newsletters and to enable users to participate in polls and surveys. We send out newsletters to subscribers on a regular schedule (depending on the newsletter), and occasionally send out special editions when we think subscribers might be particularly interested in something we are doing. C & M iSales, LLC never shares newsletter mailing lists with any third parties, including advertisers, sponsors or partners.

When we use tracking information to determine which areas of our sites users like and don't like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you. We track search terms entered in Search function as one of many measures of what interests our users. But we don't track which terms a particular user enters.

C & M iSales, LLC creates aggregate reports on user demographics and traffic patterns for advertisers, sponsors and partners. This allows our advertisers to advertise more effectively, and allows our users to receive advertisements that are pertinent to their needs. Because we don't track the usage patterns of individual users, an advertiser or sponsor will never know that a specific user clicked their ad. We will not disclose any information about any individual user except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.

Sharing of information:
C & M iSales, LLC uses the above-described information to tailor our content to suit your needs and help our advertisers better understand our audience's demographics. This is essential to keeping our service free. We will not share information about individual users with any third party, except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.

YOUR CONSENT:
By using this site, you consent to the collection and use of this information by C & M iSales, LLC. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Questions:

If you should have any questions, please direct them to the address below:

C & M iSales, LLC

PO Box 510253

Saint Louis, MO 63151